Our Commitment to Your Satisfaction
At Container Spanz, we stand by the quality of our products and are committed to ensuring your satisfaction. If you experience an issue with your purchase, our team is here to help.
Returns Policy
- Eligibility: Returns are accepted for unused and undamaged products in their original packaging within 14 days of delivery.
- Exclusions: Custom orders or shelters that have been installed, modified, or damaged due to improper handling are not eligible for returns.
- Process: To request a return, please contact us at info@containerspanz.nz or 09 884 0788 with your order details and reason for the return.
- Refunds: Approved returns will be refunded to your original payment method once the item has been received and inspected.
- Processing Time: Refunds are typically processed within 5–7 business days after we receive the returned item.
- Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.
Damaged or Faulty Products
If your item arrives damaged or defective, please notify us within 48 hours of delivery with photos and a description of the issue. We will arrange a replacement or refund as quickly as possible.
For any further questions about refunds or returns, feel free to contact us at info@containerspanz.nz or 09 884 0788.